Willful Blindness

We see what we want to see in order to maintain our story of how things are. At every organization I visit, to every group of leaders I meet, I ask this question:¬†who are the best employees to ask about how the work in your company is going and how it might be improved? WithoutContinue reading “Willful Blindness”

Why do you talk to employees?

According to a participant in a class I led recently there are three reasons to talk to employees: They are not getting their job done. They are preventing others from getting their job done. They broke the rules. The participant shared that they picked up this rule of thumb in a management training class theyContinue reading “Why do you talk to employees?”