Why is there no trash on the ground at Disneyland?

A number of years ago I participated in a customer service training at a Disneyland resort. The event included a behind the scenes tour of the facility, a chance to go where “regular” park goers don’t go and to learn a few secrets about the Magic Kingdom. One anecdote came up in the form ofContinue reading “Why is there no trash on the ground at Disneyland?”

When Good Intentions Go to Waste

There’s an unopened container of mango salsa in our refrigerator. It’s been in there for a while. It must have gone bad by now. I imagine it seemed like a good idea in the store, that nicely packaged yellow and orange salsa quietly promising to complement some grilled salmon or brighten up a plain oldContinue reading “When Good Intentions Go to Waste”